Technology Background
Hybrid & On‑Premise capable

Transform your 1st & 2nd Level Customer Interactions

NovaVoca's core technology and services are centred around automating inbound processes at scale. We automate a large amount of workload of your interactions. Our technology is tuned to support a variety of use cases.

Deep Integrations

Private connectors to CRM, ITSM, POS and data lakes, not just public SaaS

Low‑latency Voice

Hybrid/on‑premise inference for realtime speech and device control

Operational Analytics

Automation rate, CSAT, A/B tests and conversation quality

99.9%
Uptime Guarantee
<200ms
Response Time
3.6M+
Conversations Handled
24/7
Support Available

Our Deployments

Cloud simplicity with on‑premise control and hybrid connections into private systems.

Cloud
Managed reliability, updates, analytics
Hybrid
Cloud core + private, local connections
On‑Premise
Installed where compliance demands it

Our Hybrid Solution

Six technical reasons enterprises prefer our hybrid solution.

Data residency
Keep PII and regulated data in‑estate.
Low latency
Local inference for realtime speech.
Resilience
Edge nodes keep working during outages.
Private integrations
Safely connect to internal tools.
Cost control
Choose local vs cloud per workload.
Vendor neutrality
Swap models without disruption.

A holistic approach, working end‑to‑end

Governance, Security, Integrations and Enablement in just one stack.

Data & governance
PIA/DPIA support, retention policies, role‑based access and full audit logs.
Integration & automation
Native connectors plus workflow orchestration to actually finish tasks.
Observability
Conversation traces, metrics, and tracking of Core KPI's.

We handle deep, complex workflows

From identity and policy checks to multi‑step fulfillment and analytics — our agents coordinate across systems to finish the job.

Explore use cases
Secure, Enterprise Voice AI

Turn conversations intoOutcome

We deliver enterprise ready Voice AI that transforms conversations into outcomes. Our team is ready, are you?

Schedule Meeting with Voci
Available 24/7
info@novavoca.com
Enterprise Support